Cancellation & Refunds

You are entitled to cancel your order within 2 days of placing an order without giving any reason for doing so. 85% of the amount shall be refunded.

The deadline for cancelling an order is 2 days(48 hrs) from the date you placed the order In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.

You can inform us of your decision by e-mail info@jutronvision.com mentioning the order id and cancellation reason.

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Only goods amount shall be refunded. Freight charges, convenience fee, packaging charges won’t be refunded.

In order for the goods to be eligible for a return, please make sure that:

• The goods were purchased in the last 30 days
• The goods are in the original packaging

The following goods cannot be returned:

• The supply of goods made to your specifications or clearly personalized.
• Charts have been marked with Pen/Pencil markers.
• The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
• The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

5-9, 3rd Floor, Mrudula Sadan, Pratap Road, Raopura, Vadodara 390 001 – INDIA

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail sales@jutronvision.com